Unified Communication and Collaboration Services

Unified Communication and Collaboration (UCC) Services provides mobile workforce enhancements to support trans-NIH communication and collaboration.  Services include developing and maintaining web collaboration tools, video teleconferencing, instant messaging, telecommunications, and email. 

UCC services provide the NIH community with access to a set of integrated collaborative tools, including:

  • Telephone Services: fixed and mobile telephone, softphones (phone calls with a computer), click-to-call functions, and video calls
  • Multiparty conferencing: integrated or separate audio/voice, video and Web conferencing capabilities that can be accessed from a desktop, tablet, or smartphone
  • Messaging: email, fax, voice mail, instant and unified messaging
  • Desktop/Application/Document Sharing: other collaboration capabilities such as whiteboard and document editing

UCC has also provided significant support for mobile workforce enhancements to help ensure a trans-NIH communication and collaboration experience. 

See more information on the UCC Capability.


Other Unified Communication and Collaboration Services


The NIH enterprise email service provides mission-critical infrastructure, services, and support that allow the NIH community to communicate internally and with colleagues around the world. The service includes taking protective measures against email-based malware (antivirus and antispam). UCC systems also provide protection from accidental loss of personally identifiable information (PII) data and other sensitive information.

Voice Service

The NIH UCC enterprise voice service provides Voice Over Internet Protocol (VoIP) telephone service to the NIH community. This service includes point-to-point voice and video calls, ad-hoc teleconferences, E-911, voice mail, as well as local, long-distance, and international calling.

Instant Messaging/Presence (IM/P) Services

UCC provides instant messaging and presence services through Microsoft Lync/Skype for Business and Cisco Jabber platforms. These services allow NIH employees to collaborate via chat and desktop or file sharing in real time. 

Videoconferencing Service

Videoconferencing allows people in two or more locations to communicate in real time using simultaneous video and audio transmission. This type of conferencing is also known as Video Teleconferencing (VTC). VTC typically uses dedicated equipment in an office or conference room and can be performed with multiple locations though a Video Conference/VTC bridge. This can provide a cost-effective way to conduct high-quality meetings. 

Videoconferencing website

VideoCasting Service

UCC’s VideoCasting service allow participants to view meetings such as conferences, seminars, and town halls remotely. Participants can also respond to questions during the sessions. For very large audiences, one-way broadcasting of presentations with high-quality video and/or slides is also available.

VideoCasting website

Web Collaboration Service

The UCC web collaboration service enables individuals or teams to initiate an informal meeting or a virtual ad-hoc discussion while staying connected to remote teleworkers using high-quality video with instant messaging and presence. External collaborators can also be included to contribute to discussions. UCC offers the WebEx Enterprise Suite, which includes a wide range of web conferencing options for small- and large-scale meetings. 

Web Collaboration website

Conference Room Design and AV Services

Unified Communications Integration Group team can design and build a conference room, huddle space, executive office system, or collaboration area that will support a variety of events. These services offer you the flexibility to: 

  • Hold a group meeting even when people are located in three different buildings on two different campuses
  • Meet with a group across the country without leaving your office
  • Conduct a public forum without renting a hotel ballroom

Conference Room Design and AV Services website

Communication for the Deaf and Hard of Hearing

The NexTalk platform enables deaf and hard-of-hearing users to send and receive TTY/text calls, video calls, and more.

The Video Relay Service (VRS) enables people who use sign language to communicate via videoconferencing with a remote video interpreter, who then relays the signed communication over the phone – in real time – to the hearing party.


Collaborative Technology Innovation and Technology Services

Access to the web pages listed above, as well as a decision tool, event request forms, service documents, and more.


Contact Us

For more information about Unified Communication and Collaboration, contact:

  • Todd Cox

To request a specific service, contact the NIH Service Desk:

  • NIH Service Desk website
  • 301-496-4357 (local)
  • 866-319-4357 (toll-free) 
  • 301-496-8294 (TTY)
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