Service Desk Services

Service Desk Services is the single point of contact for NIH staff members who need help with computer or other technology problems, or who are seeking additional IT services. The Service Desk resolves or escalates requests to support partners at NIH Institutes and Centers, as appropriate.

The Service Desk also maintains the AskIT knowledge management system. 

 

Other Service Desk Services

Call Center

The NIH Call Center, open 24 hours a day, 365 days a year, is the voice communication center for the institutes. It provides a full range of voice, data, bilingual and TTY services, including:

  • Code Blue Emergencies
  • Communication with NIH Fire and Rescue
  • Coordinating Emergency On-call Personnel
  • Social Work Support
  • Voice Transcription

Websites

NIH IT Service Desk (An NIH Account is required to access this site)
Submit a ticket or check the status of an existing one.

AskIT IT Knowledge Base (An NIH Account is required to access this site)
Support information including how-to guides and video tutorials, general NIH reference materials, and basic troubleshooting assistance.

 

Contact Us

For more information about Service Desk Services, contact:

  • Tony Roberts

To request a specific service, contact the NIH Service Desk:

  • NIH Service Desk website (An NIH Account is required to access this site)
  • 301-496-4357 (local)
  • 866-319-4357 (toll-free) 
  • 301-496-8294 (TTY)
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