IT Support Services (ITSS) provides a full scope of desktop management support for CIT and the NIH community.
IT Support Services can also provide comprehensive information technology support services for those institutes and centers that need to supplement their information technology teams.
Download the Service Desk and IT Support Services fact sheet to learn more about the services ITSS offers to the NIH insititutes and centers.
Other IT Support Services
Services include project management, configuration management, software deployment, patch management, image development, data call support, and group policy management.
ITSS addresses security vulnerabilities identified by the Incident Response Team, provides on-site support for Federal Information Security Management Act (FISMA) audits, and deploys software patches to maintain a secure and compliant environment.
ITSS provides full acquisition management and support through a NITAAC-approved vendor. Acquisition includes laptops, desktops, tablets, monitors, printers, and mobile devices.
For ICs that need to supplement their IT teams, ITSS can provide backend project management and client technology solutions, as well as dedicated on-site deskside support personnel to provide face-to-face client to technician support.
ITSS manages the CIT Technology Training Program which provides users at NIH with courses and seminars that enable them to make effective use of IT resources. Most classes are free of charge.
For more information about IT Support Services, contact:
- John Buglio
To request a specific service, contact the NIH Service Desk:
- NIH Service Desk website
- 301-496-4357 (local)
- 866-319-4357 (toll-free)
- 301-496-8294 (TTY)