Service Areas

Sections: 

CIT provides IT support for NIH with offices and service areas that focus on key capabilities.

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Unified Communication and Collaboration Services

Unified Communication and Collaboration (UCC) Services provides mobile workforce enhancements to support trans-NIH communication and collaboration.

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High-Performance Computing Services

High-Performance Computing (HPC) Services plans, manages, and supports high-performance computing systems for the NIH research community. 

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Business Application Services

Business Application Services (BAS) helps NIH customers by developing software and websites and providing maintenance of NIH applications.

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Service Desk Services

Service Desk Services is the single point of contact for NIH staff members who need help with computer or other technology problems, or who are seeking additional IT services.

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IT Support Services

IT Support Services (ITSS) provides a full scope of desktop management support for CIT and the NIH community. 
   

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Hosting and Storage Services

Hosting and Storage Services (HSS) provides comprehensive hosting options and data storage options to NIH’s Institutes and Centers (ICs).

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Operations Management Services

Operations Management Services (OMS) is responsible for the Technology Operations Center (TOC), a 911 central command that monitors the NIH services, application, hardware, software, facilities and infrastructure 24 hours a day, 365 days a year.  

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Identity and Access Management Services

Identity and Access Management (IAM) Services supports the safety and security of NIH applications, networks, systems, and data by authenticating and enabling authorized users to access these IT resources.

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Network Services

Network Services provides a high-speed, robust computer network for the NIH community that connects facilities both on and off campus to each other, to the Internet, and to the Internet 2.

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Facility and Infrastructure Services

Facility and Infrastructure Services (FIS) provides data center services and the physical cabling infrastructure to support NIH’s internet access, telephone services, local area network (LAN), and audio-visual services.

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