IT Support Services (ITSS)

Fewer Technical Disruptions Means NIH Employees Can Focus on their Work

CIT implements innovative technology solutions for smaller ICs and individual program or staff offices with limited or no IT support resources. We provide a full complement of customer-centric desktop support services that reach more than 1,900 staff and 2,500 devices.

WHAT WE PROVIDE

Engineering & Deskside Support

CIT provides a full complement of support services on a fee-for-service basis to ICs to allow them to focus on research and not IT problems. Our services include desktop engineering, security, Tier 2 desktop support, printer management, and service-delivery management. We also offer acquisition support and software management and license management.

Office Productivity Training

NIH employees can sign up for a course to learn how to effectively use your computer, applications, network, and other IT systems. The program currently offers 35 information technology courses that help NIH staff leverage computers and information systems in their work.

The IT Support Services team’s project plan and schedule enabled the migration of data from on-premises storage to cloud-based storage for more than 1,100 customers.

Contact Us

If you want more information about our services, including how to acquire or implement them, contact CIT.

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