Unified Communication and Collaboration

NIH has invested in a multi-year initiative to implement Unified Communication and Collaboration (UCC) tools across all 27 Institutes and Centers. 

UCC tools allow NIH staff to work productively from an office or remote site and to engage with colleagues across campus, across the country, and around the world from a desktop, laptop, mobile device, or conference room. The UCC capability provides NIH staff with access to a standard suite of integrated, collaborative tools that improve the way NIH works. 

With UCC tools, staff can use:

  • Fixed and mobile telephones, softphones, click-to-call functionality, and video telephones
  • Multiparty audio, video, and web conferencing
  • Unified messaging services such as email, fax, and instant messaging
  • Desktop and document sharing

NIH’s UCC capacity promotes a mobile workforce, and enables communication, scientific research collaboration, and supports staff as they work from anywhere at any time. These capabilities are heavily used by researchers and staff to connect with others across all of NIH and around the world. For example, in 2016 an average of 7,300 monthly meetings were supported for a total of over 370,000 participants, a 324% increase from 2015.

More information about NIH’s UCC capabilities can be found at the service area page for UCC Services

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