Messaging and Infrastructure Support Services
Messaging and Infrastructure Support Services provide Tier 3 and 4 support including management for AD accounts, Exchange mailboxes, email recovery, etc., as well as 24x7 support for all production services.
Other support services include professional consulting and project management for NIH-wide messaging and infrastructure projects, including major software upgrades, hardware refresh, and the AD Consolidation projects.
IT professionals who need more information about these services may request assistance by submitting a ticket through the NIH IT Service Desk.
CIT provides ongoing expertise to the Office of the Secretary and other operating divisions (OpDivs) in the areas of Enterprise Messaging and AD Infrastructure.
This service is available to all NIH customers.
Frequently Asked Questions
Q: As an IT Professional at NIH, aside from submitting a ticket to the IT Service Desk, is there anywhere else I can get information about upcoming projects, changes, and other issues related to NIH-wide messaging and infrastructure projects, including major software upgrades, hardware refresh, and the AD Consolidation projects?
A: NIH IT professionals are welcome to attend the monthly roundtable held by CIT’s Enterprise Messaging and Infrastructure Branch (EMIB) at noon on the first Wednesday of the month in the second floor conference room of building 12B. For more information and notes from past roundtable discussions, visit the SharePoint site for the EMIB Monthly Roundtable meetings at https://emib.cit.nih.gov/spsites/emibrt/default.aspx.
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