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Mobile Device Alerting Service

Mobile Device Alerting Service uses Vocera (formerly Wallace Wireless) over BlackBerry to provide emergency communications to multiple services and devices including IM, PIN-to-PIN, SMS, email, and phone. SMS, email, and phone messages can be delivered to any device (including Smartphones) regardless of branding to guarantee delivery of voice and messages. The Mobile Device Alerting service can integrate with existing Send Word Now services when needed.

The Mobile Device Alerting Service is offered as fee-for-service.


Customer Benefits

In an emergency, messages can be sent to email, phone, and mobile devices all at the same time, so there is no delay in people receiving emergency information regardless of disability.
The included Contacts module provides the capability to aggregate, synchronize, and mobilize contacts from various authoritative sources (Active Directory, BlackBerry Enterprise Server database, and IC-provided data) to ensure that the latest and most accurate contact information is available for alerting crisis teams during an emergency. 
The service includes a Chat module for everyday communication, and provides organizations with the ability to store and keep up-to-date content such as text or images on the mobile device.

Customer Market

This service is available to all NIH customers.

Frequently Asked Questions

Q: How much does this service cost?
A: For current rates for mobile device alerting, see the Messaging Services section of the NIH Data Center Rates page at

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This page last reviewed: March 09, 2011