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Services Directory

Data Center Service

Office

Telephone
(301) *

HOSTING SERVICES (Titan, Unix, Windows, and Linux)

Relational Database Support  (Oracle, and SQL Server)

Hosting and Storage Services

496-9158

IT Service Desk**

NIH IT Service Desk

496-4357

New Applications

NIH IT Service Desk

496-4357

Operating Schedule

NIH IT Service Desk

496-4357

Security Investigations and Assistance

NIH IT Service Desk

496-4357

SCIENTIFIC COMPUTING SERVICES (Helix)

IT Service Desk - Helix***

NIH IT Service Desk

496-4357

Operating Schedule - Helix

NIH IT Service Desk

496-4357

Operator - Helix

--

496-6755

CONNECTIVITY SERVICES (Email, Networks, File Transfer, Access to Hosting and Scientific Services)

IT Service Desk

NIH IT Service Desk

496-4357

GENERAL SERVICES

Accounts/Billing, Registration

NIH IT Service Desk

496-4357

Application Programming

Business Application Services

496-4357

Co-Location Services

NIH IT Service Desk

496-4357

Data Center General Policy

Director, Division of Computer System Services

496-5381

Data Center Security Policy

Data Center Security Team

496-4357

Disaster Recovery Process

Disaster Recovery Coordinator

402-1252

Documentation/Publications

NIH IT Service Desk

496-4357

Output Distribution and Foreign Tape Handling

Output Distribution

496-4715

Public Information on CIT

NIH OCIO/CIT Communications Office

496-6203

TDD/TTY Line for Hearing Impaired

NIH IT Service Desk

496-8294

Telecommunications Problems

NIH IT Service Desk

496-4357

Training

CIT Training Program

594-6248


* Ten-digit dialing is required for all NIH/HHS phone numbers in the Rockville/Bethesda area.
**Toll-free (for non-FTS users) 866-319-4357
***Services available to NIH employees only

The NIH IT Service Desk http://ITServiceDesk.nih.gov

Hours: Monday – Friday (except holidays) 6:00 A.M. – 6:00 P.M.
Emergency after-hours support 6:00 P.M. – 12 A.M. (midnight)
Weekends and holidays Limited emergency support 8:30 A.M. – 5:00 P.M.

Location: Most CIT offices are located at 10401 Fernwood Road, Suite 300, Bethesda MD 20817.

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This page last reviewed: August 29, 2014