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Monthly Meetings for IT Professionals

NIH IT Service Desk Advisory Group (SDAG):
  • 3rd Wednesday of every month, 1:00-2:30pm, Fernwood 3D12 and virtually
  • SharePoint Site:  
  • DL: NIH IT SD Advisory Group
  • Purpose: To provide guidance and input to the management of the consolidated NIH IT Service Desk and to provide a venue for discussion of changes in the policies and operating procedures of the NIH IT Service Desk.
  • Service Desk issues are discussed along with general CIT issues.
  • The advisory group reviews and provides guidance on a wide range of NIH IT Service Desk operational topics, including: service levels, ticket processing, supported services, marketing, and quality assurance. In addition, the advisory group will serve as a best practices forum for IT support at NIH. The main focus is to:
      • Promote collaboration across the NIH IT support communities
      • Update the IT community on NIH IT Service Desk activities
      • Advise and comment on NIH IT Service Desk process and procedure
      • Facilitate discussion, debate, and dialogue regarding IT support delivery at the NIH
      • Find common ground from which to standardize NIH IT Service Desk service delivery to its customers
      • Provide a consolidated group of IT partners across the NIH for which to share news and information relevant to NIH IT support
  • The NIH IT Service Desk Branch Chief (Phil Day) runs this meeting.
NIH Desktop Best Practices:
  • 3rd Wednesday every other month, 11:30am-12:30pm, Fernwood 3D12 and virtually
  • DL: NIH Desktop Best Practices
  • ICs share technical desktop practices in a ‘non-political’ forum.
  • The CIT Desktop Section Chief (Connie Latzko)runs this meeting.
    EMIB Roundtable:
    • 1st Wednesday of every month 12-1pm, 12B/2nd floor conference room and virtually
    • DL: <IC> IT Infrastructure Contacts.
    • EMI Branch Chief (Kevin Hobson) runs this meeting
    • The EMIB round-table meeting is an opportunity for EMIB staff to interact with the IC IT community, and provide insight into the direction and development of Enterprise Messaging and Infrastructure services at the NIH. It provides the IC IT community an opportunity to give EMIB direct feedback into ongoing operations and projects. EMIB also uses it as a forum to provide notification of upcoming changes to the NIH Enterprise Directory Services infrastructure and Central Email Services. On a quarterly basis, the meeting is run by the NIH Apple community. This allows for levels of collaboration not previously available to NIH ITPros.

      NIH Apple Sys Admin:
      • This is a DL not a meeting.
      • Purpose: Informally exists to allow for the sharing of information between Macintosh administrators at the NIH, many of whom have similar problems but different solutions. They try to highlight different solutions to the various problems and attempt to include Apple and other solution providers and/or vendors in as many meetings as possible.
      • Scot Ryder is the POC for this DL.

          Handheld Users Group (HUG):
          • This is a DL not a meeting.
          • To join the DL NIHHUG-L - go to and subscribe.
          • Purpose: To provide NIH users with information on handheld resources, services and technologies. This is a forum for the exchange of information, and ideas.
          • More information can be found here:
            Information Technology Management Committee (ITMC):
            • 1st Tuesday of every month, 1:30-3:30pm, Natcher (occasionally on Executive Blvd)
            • Every other meeting is Principals only.
            • Composed of the senior IT officials from each Institute and Center, the ITMC advises the NIH CIO on IT management, planning, and services as a communications vehicle between the IC and the CIO on IT issues. 
            • Discussions led by NIH CIO (Andrea Norris)and other ITMC members.
              Information Systems Security Officers (ISSO) Group:
              • 3rd Friday of every month, 1:30-2:30pm, Fernwood 3E02
              • Composed of ISSOs and functions as a standing working group under the ITMC Security and Privacy Subcommittee (ITMC-SPS).
              • Discussions led by Chief Information Security Officer (Dan Sands) and other members of the CIT/OCIO team.
              • More information here: 

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              This page last reviewed: October 29, 2013